Privacy Policy

Last updated: 6 October 2026

This policy explains how Solution Hub ("we", "us") handles information when you visit solutionhub.pk or use a WhatsApp service operated by us, including information assistants built on the WhatsApp Business Platform.

Information we process

• WhatsApp services: your WhatsApp phone number, profile name as provided by WhatsApp, the messages you send and the menu options you choose.
• Website: this website does not use cookies, analytics or tracking scripts. Our hosting provider may keep standard server logs (such as IP address and pages requested) for security and reliability.
• Email: if you contact us by email, we receive your email address and message.

How we use it

• To reply to your messages and show the information you request.
• To remember your language choice and current menu position during a conversation.
• To keep the service secure, prevent abuse and fix problems.

Our WhatsApp information services do not ask for passwords, payment details, CNIC numbers or student records. Please do not send such information.

Retention

Conversation state (language and menu position) is kept in memory for up to 24 hours after your last message. Operational logs record a one-way pseudonymous identifier instead of your phone number and do not store message text. Emails are kept only as long as needed to respond.

Sharing

We do not sell personal information. WhatsApp messages are delivered through Meta's WhatsApp Business Platform, which processes them under Meta's own terms and privacy policy. We use hosting providers to run our services. We may disclose information if required by law.

Your choices and data deletion

You can stop using a WhatsApp service at any time by no longer sending messages or by blocking the number. To ask what information we hold about you or to request its deletion, email meta@solutionhub.pk with the phone number you used. We will respond within 30 days.

Third-party information

Some services we operate present public information published by other organisations, such as universities. Unless stated otherwise, those services are not operated by or affiliated with the organisation whose information they present; official sources remain authoritative.

Children

Our services are informational. If you are under 13, please use them with a parent or guardian.

Changes

We may update this policy. The date above shows the latest version.

Contact

Solution Hub, Pakistan — meta@solutionhub.pk